COVID UPATE: We are currently shipping as normal.
Our physical store is closed to the public however our online and warehouse operations continue as normal (with appropriate measures in place).
We do not anticipate any changes to this unless Royal Mail / DPD were to stop (which would be all over the news!). None of the couriers are guaranteeing tracked services right now, however we aren't currently seeing any issues.
We are still shipping internationally, with the exception of the EU (see below for more details).
We are not expecting any issues with our operation or shipping services unless there are further government restrictions to business.
Fast & Free Shipping within the United Kingdom:
We offer a free shipping service on all orders over £50.00 within the United Kingdom. We'll always do our best to dispatch your item as quickly as we can, which is normally the same or the next day.
Orders are sent out via Royal Mail and on average, orders are delivered within 1-3 days, however we do say this is a 3-5 service in case there are any delays getting your order out, for example if it has to be made.
Occasionally the item will have to be sent by a slower courier due to size. We will always endeavour to let you know if this is the case.
Need it in a rush?
We offer a 48 hour courier service for only £5.95 (Northern Ireland, Scottish Highlands £11.95). Orders need to be placed by 1pm to be sent the same day.
(This service is currently not guaranteed, please order appropriately).
Need your order delivered on a Saturday?
We've taken this option off for now whilst we find a more consistent delivery solution!
EU - Brexit Update - It's not goodbye, it's see you again soon.
The EU-UK Trade and Cooperation Agreement requires significant changes to the way we ship your orders cross-border and how we now account for duties and VAT in EU countries.
It's been a challenging few days for our international operation and as we understand more about how to process EU orders, we have no choice but to hit the pause button and evaluate how best to proceed.
Unfortunately this means that with immediate effect we will no longer be shipping to Europe and the Republic of Ireland.
As advice is filtering through, it is clear that there are more complex processes, additional customs data and new requirements on how import duties and VAT is processed in order for a UK based business to sell in to the EU.
The last thing we want is our customers being hit with unexpected import duties and VAT charges.
We hope that we will find a solution and that EU orders will resume again soon.
Rest of World:
All orders outside the United Kingdom will be sent as quickly as we can, via Royal Mail or an international courier service, charges will vary country to country, but we will keep them as low as we can!
Delivery times will vary but in most cases deliveries will be within 10-15 working days of your order being placed.